How to appear defensive
Avoid eye contact and looking away. Cross your arms and keep your hands clenched. Keep rubbing your nose or one eye or one ear. Lean as far as possible from the other person; cross your legs if seated and swivel your feet towards the door if standing. These tactics should get the other people on the defensive too and ensure failed communication.
How to appear anxious
Blink frequently and lick your lips. Try clearing your throat regularly too. Tug at one ear and put a hand over your mouth when speaking to make all conversation in distinct. Open and close your hands frequently. If you are sitting down, keep fidgeting in your chair and jig your legs up and down. Such behaviour should ensure a total atmosphere of nervous tension, which is bound to stifle any real communication.
How to appear aggressive
Stare at the other person, preferably over the top of your spectacles. If you don’t wear spectacles, try raising your eyebrows in exaggerated disbelief or amazement; or you could always wear an 'I've heard it all before' smile. Point your finger at the other person or thump the table. If that fails, grab the back of your neck and rub it while frowning. Stand while the other person remains seated and then stride around so they have to keep moving to keep you in sight. If you decide to sit, lean back in your chair, legs splayed and hands clasped behind your head. This approach should terrify even the strongest of individuals and ensure total communication failure.
Of course, if you would rather encourage communication and solve people problems, try the following three patterns of behaviour:
How to seem friendly and co-operative
The other person in the face without staring. Smile when you see them and nod your head as they talk. Keep your hands open, occasionally moving one hand to your face. Do not cross your arms. If you are sitting, keep your legs uncrossed and lean forward to show interest. If you are standing, move closer to the other person, but not so close as to be threatening.
The behaviour will ensure a relaxed and friendly response from your colleagues and give every chance for successful communication.
How to seem confident
Look into the other person’s eyes, thrusting your chin forward and avoiding blinking. Stand straight and at ease with your hands behind your back, or steeple your fingers; but at all times keep them away from your face. When you are seated, lean back with leg stretched out in front of you; at all times avoid sudden movements.
These tactics should ensure the other party is aware of your strength of resolve and confidence in the outcome of any negotiation.
How to seem thoughtful
When listening, tilt your head to one side and make small agreement noises without interrupting the flow. Stroke your chin, or pinch the bridge of your nose. Lean forward to speak and back to listen keeping your legs still.
This approach should ensure that you seem thoughtful and willing to listen to the other person’s point of view.
Avoid eye contact and looking away. Cross your arms and keep your hands clenched. Keep rubbing your nose or one eye or one ear. Lean as far as possible from the other person; cross your legs if seated and swivel your feet towards the door if standing. These tactics should get the other people on the defensive too and ensure failed communication.
How to appear anxious
Blink frequently and lick your lips. Try clearing your throat regularly too. Tug at one ear and put a hand over your mouth when speaking to make all conversation in distinct. Open and close your hands frequently. If you are sitting down, keep fidgeting in your chair and jig your legs up and down. Such behaviour should ensure a total atmosphere of nervous tension, which is bound to stifle any real communication.
How to appear aggressive
Stare at the other person, preferably over the top of your spectacles. If you don’t wear spectacles, try raising your eyebrows in exaggerated disbelief or amazement; or you could always wear an 'I've heard it all before' smile. Point your finger at the other person or thump the table. If that fails, grab the back of your neck and rub it while frowning. Stand while the other person remains seated and then stride around so they have to keep moving to keep you in sight. If you decide to sit, lean back in your chair, legs splayed and hands clasped behind your head. This approach should terrify even the strongest of individuals and ensure total communication failure.
Of course, if you would rather encourage communication and solve people problems, try the following three patterns of behaviour:
How to seem friendly and co-operative
The other person in the face without staring. Smile when you see them and nod your head as they talk. Keep your hands open, occasionally moving one hand to your face. Do not cross your arms. If you are sitting, keep your legs uncrossed and lean forward to show interest. If you are standing, move closer to the other person, but not so close as to be threatening.
The behaviour will ensure a relaxed and friendly response from your colleagues and give every chance for successful communication.
How to seem confident
Look into the other person’s eyes, thrusting your chin forward and avoiding blinking. Stand straight and at ease with your hands behind your back, or steeple your fingers; but at all times keep them away from your face. When you are seated, lean back with leg stretched out in front of you; at all times avoid sudden movements.
These tactics should ensure the other party is aware of your strength of resolve and confidence in the outcome of any negotiation.
How to seem thoughtful
When listening, tilt your head to one side and make small agreement noises without interrupting the flow. Stroke your chin, or pinch the bridge of your nose. Lean forward to speak and back to listen keeping your legs still.
This approach should ensure that you seem thoughtful and willing to listen to the other person’s point of view.
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